q98com Privacy Policy — How We Handle Your Personal Data

1.1  q98com is the data controller responsible for the personal data collected and processed through the q98com.org platform. As data controller, q98com determines the purposes and means of processing your personal data in accordance with applicable data protection legislation and the requirements of its international gaming licence.

1.2  For all privacy-related enquiries, data access requests, correction requests, or deletion requests, players may contact the q98com Data Protection team via the live chat function available 24/7 on q98com.org, or by email at [email protected] with the subject line "Privacy Request".

2.1  q98com collects personal data through multiple channels: directly from you during registration and account management, automatically through platform interactions, and from third-party verification services where required for regulatory compliance. The categories of personal data we collect are set out in the table below.

2.2  q98com does not collect special category personal data (such as biometric data, health data, or political opinions) except where explicitly required by applicable law and with your specific prior consent.

2.3  Providing false or inaccurate personal data to q98com constitutes a breach of the platform's Terms & Conditions and may result in account suspension.

3.1  q98com processes your personal data for the following purposes:

• Account Creation & Management: To register your q98com account, verify your identity, manage your player profile, and ensure only one account exists per individual.
• Service Delivery: To provide you with access to all q98com gaming services, including casino games, cricket and sports betting, colour prediction, and bingo.
• Payment Processing: To process deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, Visa, and USDT, and to maintain accurate financial records of all transactions.
• Regulatory Compliance: To fulfil obligations under q98com's international gaming licence, including Know Your Customer (KYC) checks, Anti-Money Laundering (AML) monitoring, and age verification requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, account abuse, bonus exploitation, and any other conduct prohibited under the platform's Terms & Conditions.
• Customer Support: To respond to your enquiries, resolve disputes, and improve the quality of support interactions.
• Responsible Gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, and to administer deposit limits, cooling-off periods, and self-exclusion requests.
• Platform Improvement: To analyse aggregated, anonymised usage data to improve the q98com platform, optimise game offerings, and enhance the mobile user experience.
• Communications: To send you transactional notifications (deposit confirmations, withdrawal updates, account alerts) and, where you have consented, promotional communications about q98com offers and events.

3.2  q98com does not use automated decision-making that produces legal or similarly significant effects without human review, except in cases of real-time fraud prevention where automated systems flag suspicious transactions for immediate manual investigation.

4.1  q98com processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered q98com player — including account management, game access, and payment processing.
• Legal Obligation: Processing required to comply with our international gaming licence conditions, KYC and AML obligations, and any other applicable regulatory requirements.
• Legitimate Interests: Processing carried out for q98com's legitimate business interests — including fraud prevention, platform security, and service improvement — where these interests are not overridden by your data protection rights.
• Consent: Processing carried out on the basis of your explicit consent — including sending promotional communications. You may withdraw consent at any time by updating your account preferences or contacting support.

5.1  q98com does not sell, rent, or trade your personal data. We share personal data with third parties only in the following limited circumstances, and only to the extent strictly necessary:

• Payment Processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast payment network operators, Visa, and cryptocurrency exchange providers receive financial data necessary to process your transactions. These parties are subject to their own regulatory obligations and data protection requirements.
• KYC & Identity Verification Providers: Certified third-party identity verification services that assist q98com in verifying player identity documents in compliance with licensing requirements.
• Fraud Detection Services: Specialist fraud prevention and device intelligence providers that assist q98com in detecting suspicious activity, duplicate accounts, and prohibited conduct.
• Game Software Providers: Licensed game developers whose RNG-certified titles are available on the q98com platform may receive anonymised session identifiers necessary for game functionality. They do not receive your name, contact details, or payment information.
• Regulatory & Law Enforcement Authorities: Where required by q98com's licensing authority, applicable law, or a valid court order, personal data may be disclosed to regulatory bodies or law enforcement agencies. q98com will notify affected players of such disclosures where legally permissible to do so.

5.2  All third-party data processors engaged by q98com are bound by data processing agreements that require them to process personal data only on q98com's documented instructions, to implement appropriate security measures, and to comply with applicable data protection obligations.

5.3  q98com does not transfer your personal data to recipients in countries that do not provide an adequate level of data protection without implementing appropriate safeguards such as standard contractual clauses.

6.1  q98com uses cookies and similar tracking technologies to operate the platform, maintain your login session, prevent fraudulent access, and analyse aggregate usage patterns. The following types of cookies are used:

• Strictly Necessary Cookies: Essential for the q98com platform to function. These include session cookies that maintain your logged-in state and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your preferences such as language settings, game lobby layout preferences, and last-visited game categories to improve your q98com experience.
• Analytics Cookies: Collect anonymised data about how players navigate the q98com platform, which pages are visited most, and where players encounter technical difficulties. This data is used solely to improve platform performance and does not identify individual players.

6.2  q98com does not use third-party advertising cookies or tracking pixels that share your browsing data with external advertising networks.

6.3  You may control cookie preferences through your browser settings. Disabling strictly necessary cookies will impair platform functionality including the q98com login process. Disabling analytics cookies will not affect your ability to play games or process transactions.

7.1  q98com retains personal data for the periods set out below, after which data is securely deleted or irreversibly anonymised:

• Account & Identity Data: Retained for the duration of your account and for a period of five (5) years following permanent account closure, in compliance with international anti-money laundering record-keeping requirements applicable to q98com's licensing jurisdiction.
• Financial & Transaction Records: Retained for a minimum of five (5) years from the date of each transaction in accordance with AML and gaming licence compliance requirements.
• KYC Documentation: Retained for five (5) years from the date of verification, or longer where required by the licensing authority's specific record-keeping obligations.
• Customer Support Communications: Retained for three (3) years from the date of the interaction to support dispute resolution and service improvement.
• Technical & Usage Logs: Retained for thirteen (13) months in aggregate form to support fraud investigation and platform analytics, after which they are anonymised.

7.2  Where you have requested account closure for responsible gaming reasons (self-exclusion), q98com retains sufficient identifying data to honour the self-exclusion and prevent re-registration, even after the standard retention period would otherwise have expired.

8.1  q98com's technical security measures include:

• TLS 1.3 encryption for all data transmitted between player devices and q98com servers.
• AES-256 encryption for sensitive personal and financial data stored at rest.
• Multi-factor authentication options for all player accounts.
• Firewalls, intrusion detection systems, and real-time security monitoring on all production infrastructure.
• Regular third-party security audits and penetration testing of the q98com platform.
• Strict access controls ensuring staff can only access personal data necessary for their specific role.

8.2  In the event of a personal data breach that poses a risk to your rights and freedoms, q98com will notify affected players without undue delay and will take immediate remediation steps. Where required by applicable law or our licensing authority, we will also notify the relevant regulatory body.

8.3  Players are responsible for maintaining the security of their own q98com login credentials. q98com will never ask you to provide your password via email, live chat, or any other channel. Requests for your password from any source claiming to be q98com should be treated as fraudulent and reported to our support team immediately.

9.1  The q98com platform is not directed at, designed for, or intended to be used by persons under twenty-one (21) years of age. q98com's registration process includes age declaration and q98com actively conducts age verification checks as part of its KYC compliance programme.

9.2  If a parent or guardian believes their child has registered a q98com account, they should contact q98com support immediately at [email protected]. q98com will investigate and, if the account holder is confirmed to be a minor, will close the account and delete all personal data within 72 hours of receiving the report.

10.1  q98com may update this Privacy Policy from time to time to reflect changes in our data processing practices, applicable law, or our licensing obligations. Material changes will be communicated to registered players via the email address or mobile number on their q98com account before the changes take effect. The updated Policy will always be available at q98com.org/privacy-policy with the effective date clearly stated at the top of the document.

10.2  Continued use of the q98com platform following notification of a material change to this Privacy Policy constitutes acceptance of the updated terms. If you do not agree to the revised Policy, you should close your account and request deletion of your personal data before the new Policy takes effect.

10.3  For all privacy enquiries — including data access requests, correction requests, deletion requests, or complaints about how q98com has handled your personal data — please contact our support team via live chat at q98com.org (available 24/7) or by email at [email protected] with the subject line "Privacy Request". q98com will acknowledge your request within 48 hours and aim to resolve it within 30 calendar days.